TERMS and CONDITIONS (The Legal Stuff)
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE,
Purchasing from this website means that the purchaser has read understood and agreed with these terms. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please do not use this site.
www.chrissanthie.com is owned by Mainsail Trading 240 pty Ltd, Registration: 2011/006642/07 a South African Company specialising in the online sale of cosmetic skincare and beauty products. and hereafter called “Chrissanthie Cosmetics”
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the South African and other copyright laws, and is the property of Chrissanthie Cosmetics. The collective work includes works that are licensed to Chrissanthie Cosmetics. Copyright 2003, Chrissanthie Cosmetics ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Chrissanthie Cosmetics or purchasing Chrissanthie Cosmetics products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Chrissanthie Cosmetics or to purchase Chrissanthie Cosmetics products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Chrissanthie Cosmetics. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Chrissanthie Cosmetics used in the site are trademarks or registered trademarks of Chrissanthie Cosmetics
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Chrissanthie Cosmetics disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Chrissanthie Cosmetics does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Chrissanthie Cosmetics does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Chrissanthie Cosmetics will be happy to accept returns on any unused and unopened items within 30 days of receipt. For hygienic reasons, to ensure the purity of our products we do not accept returns on opened or used merchandise. In some cases, Gift with Purchase items must be sent back unused and unopened with your returning items in order for a full refund to be processed. When we receive your return request, we will notify you. Your Gift with Purchase must accompany your return. For orders that we may not be able to fulfil completely, we reserve the right to substitute items with a suitable alternative. Chrissanthie Cosmetics complies fully with the Consumer Protection Act of South Africa.
While we gladly supply and ship to all countries outside of South Africa, We are not liable nor do we hold ourselves responsible for foreign countries import requirements, and cannot accept parcels that are returned or destroyed due a foreign countries import restrictions or laws. Should such parcels be returned to Chrissanthie Cosmetics no refunds can be made under such conditions.
You must contact us for any items that need to be returned. Returns that are not authorized may experience delays in processing.
Returns that are received with proper authorization will be refunded or credited to your account as soon as possible after receipt. Refunds that qualify will be processed and may take up to 10 business days to appear on your statement depending on your financial institution. When the refund is processed, you will receive an email notification from Chrissanthie Cosmetics for your records.
Please note that original shipping charges are not refundable and that return shipping charges are the customer’s responsibility except in the case of carrier damage or an error by Chrissanthie Cosmetics.
Damaged goods will require an image of the damaged goods to be forwarded to Chrissanthie Cosmetics for checking, Refunding, replacing will be solely at the discretion of Chrissanthie Cosmetics.
Refunds may carry a 20% fee as per cancellation of orders EG. for incorrect items ordered and a refund requested, this is to cover our processing costs such as bank transaction charges etc. However should you wish your account to be credited the sales amount will not be subject to a cancellation fee however shipping fees in all cases are non-refundable.
Damaged in transit
We take extreme care to ensure the goods are packaged securely to arrive in excellent condition. Any claims for carrier damaged items must be submitted to us within 7 business days after receipt of your delivery. To ensure a prompt resolution to your situation, please return the box, packing materials, and the damaged items to Chrissanthie Cosmetics. Any refund or re-ship will be processed following inspection of the product.
Please note: We do not accept returns under any circumstances for bottles that are faulty, pumps not working, Tubes that have burst
It is always important to use products as directed on the label, but in the extreme case your skin becomes irritated or shows signs of an allergic reaction, stop using the product immediately and contact us to speak to one of our skin therapists (no later than 14 days from purchase date). If our skin therapist identifies that the product purchased caused a adverse skin reaction we will adhere to our suppliers decision as to what procedure must be followed.
Incorrectly Ordered Items:
Accidents happen, and we will accommodate you as best as possible. If you have incorrectly ordered an item, please call us to let us know. The product will need to be returned and received by us in pristine condition, unopened, unused and the packaging not damaged in anyway. All shipping charges for the product/s returned to us and replacement products sent out are the responsibility of the customer.
PLEASE SEND ALL RETURNS TO: 160, Standard Drive, Blairgowrie, 2194
Cancellation of orders
Orders placed may be cancelled at any time prior to payment. Should payment be received the order may only cancelled and subject to the following fees?
- a) Prior to payment – 0%
- b) Prior to shipment but after having made payment – 20%
- c) After packing, shipment and return to Chrissanthie Cosmetics (packaged unopened) – 30% plus shipping costs.
- d) After the package is delivered by the shippers – no cancellation.
Exchanging delivered Products
We will gladly replace products that you purchased from us even after the products have been delivered to you as long as the products have not been opened and the shipping is for your account plus a small admin and handing fee to cover this cost, please contact us prior to returning goods for exchange so we are aware that the product is returned for exchange,
Should an item be out of stock for more than 7 days from the date of placement of an order, Chrissanthie Cosmetics will inform the client and the client will have the following options:
1) To wait until the product becomes available and in stock again. Chrissanthie Cosmetics will ship outstanding “Free of charge” to the client.
2) To cancel the item and have the cost of the item either credited to the clients account or have the cost of the item refunded into the clients banking account.
3) Credit/Debit Card refunds and reversals are not allowed due to the high cost of the banking charges. We make all refunds into a client checking or savings account
4) Should a purchased item be discontinued then client may opt to purchase another similar product or have the product refunded into the clients account or banking account.
As we replenish stock almost on a daily basis from the suppliers – the situation may arise where both the supplier and Chrissanthie Cosmetics are out of stock – In this case the client will be contacted and section 4 above applies.
Account Credits and Refunds
Chrissanthie Cosmetics will gladly refund you when the error is due to the fault of Chrissanthie Cosmetics, however in the case of stock unavailability Chrissanthie
Cosmetics will credit your Account with the full amount for you to select and purchase a similar or different item.
Chrissanthie Cosmetics uses DHL express, The Courier Guy, Fastway to ship your parcels, Chrissanthie Cosmetics will replace any parcel that is not delivered i.e. that has gone missing (Only within South Africa territory). Parcel tracking numbers are e-mailed to you once the parcel has been shipped with further instructions regarding the delivery if required:
Chrissanthie Cosmetics is not responsible for late deliveries nor does Chrissanthie Cosmetics Guarantee delivery dates or times, as the cause may be out of
Chrissanthie Cosmetics hands, these causes are normal due to incorrect address supplied, delivery vehicle failure, Strikes. etc.
Chrissanthie Cosmetics provides clients with a continual flow Specials and Discounts, gifts thus making Chrissanthie Cosmetics the first choice of thousands of happy customers.
Chrissanthie Cosmetics and may be purchased under the following conditions.
All Specials on
Chrissanthie Cosmetics are only made available for a certain period of time and are subject to stock availability. Specials may only be purchased whilst it is being advertised on and must be fully paid for during this period. Chrissanthie Cosmetics reserves the right not to honour any order that contains expired special deals or discounts.
Should an advertised special become unavailable Chrissanthie Cosmetics reserves the right to replace the special with another at the choice of Chrissanthie Cosmetics .
Limitation of Liability
Chrissanthie Cosmetics shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Chrissanthie Cosmetics has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Chrissanthie Cosmetics product is mistakenly listed at an incorrect price or a product’s specifications are incorrectly advertised, Chrissanthie Cosmetics reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Chrissanthie Cosmetics reserves the right to refuse or cancel any such orders whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Chrissanthie Cosmetics shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Chrissanthie Cosmetics without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Chrissanthie Cosmetics may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Chrissanthie Cosmetics.
Your use of this site shall be governed in all respects by local, state and federal laws, without regard to choose of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Chrissanthie Cosmetics products) shall be in the state or federal courts of South Africa. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Chrissanthie Cosmetics) must be commenced within one (1) year after the claim or cause of action arises. Chrissanthie Cosmetics failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Chrissanthie Cosmetics may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Chrissanthie Cosmetics or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
You agree to indemnify, defend, and hold harmless Chrissanthie Cosmetics, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Chrissanthie Cosmetics may link to sites operated by third parties. However, even if the third party is affiliated with Chrissanthie Cosmetics, Chrissanthie Cosmetics has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Chrissanthie Cosmetics. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Chrissanthie Cosmetics seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
What information do we collect?
We collect information from you when you register on the site, place an order, enter a competition, respond to a survey or communication such as e-mail, or participate in another site feature.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a competition or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To administer a contest, promotion, survey or other site feature.
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use “cookies”?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Chrissanthie Cosmetics. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links:
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy:
Questions and feedback:
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only: